Warranty Policy

Unless a separate, written agreement subsists, our instruments are secured against visible and invisible defects, manufacturing and material default for a period of one year from the date of purchase.

This warranty does not cover transport or handling damage, misuse of equipment or normal wear and tear. Any intervention by the user without the prior written approval of the vendor will also void this warranty.

Consumable parts are the responsibility of the purchaser. All repair work carried out under warranty is chargeable unless covered specifically by the original warranty and carried out within the country or countries specified therein. Purchasers should be aware that where parts are subject to import restrictions, repair times may be extended. Deviations in material colour and finish, which cannot technically be avoided, will not constitute sufficient reason for a claim. All instruments are individually tested before leaving the factory.

Returns of faulty goods can only be accepted after approval of the warranty claim by the vendor. Instruments can only be accepted in their original packaging. Instruments should be returned promptly on being found defective. Acceptance of a return does not automatically constitute acceptance of a claim.

When a complaint is accepted, the vendor’s responsibility is limited to repair or replacement of the product or relevant spare parts. In any event, the purchaser is not entitled to suspend payment or to arbitrarily deduct a discount on the amount due without the written consent of the vendor. Our decision on all matters relating to complaints shall be final. Any instrument which has been replaced shall become our property.

This guarantee is in addition to statutory or other rights of the purchaser